RETURN POLICY

RETURN POLICY:

Consumers have the right to return their order within 14 days of delivery or purchase, provided the product is faulty, does not look or work as advertised, is in its original condition, unused, and in the original packaging. To initiate a return, please contact Reef Lounge Aquatics. Refunds for returned products will be processed within 30 days of receiving the item. Return shipping costs are the responsibility of the consumer unless the return is due to a defect or error on our part. Please note, we do not refund postage for returns and reserve the right to deduct our original shipping costs.

 

COMPLAINTS:

We genuinely hope you never have cause to complain about the service you have been provided from Reef Lounge Aquatics in the event you are not completely satisfied please contact us straight away using the following email address: thereeflounge1@gmail.com (Monday to Sunday) or visit our shop: Reef Lounge Aquatics, Unit 1 Ballymount Corss Business Park, D24 V2RK, Dublin 24.

We will endeavour acknowledge your query within the next working day and resolve it as quickly as possible.